Perguntas Frequentes

Quais os riscos de jogar em cassinos online?

Os riscos incluem o desenvolvimento de comportamentos compulsivos, perdas financeiras, exposição a fraudes e roubo de identidade, além da possibilidade de dependência do jogo. Por isso, é essencial jogar de forma responsável e estabelecer limites claros.

Como garantir a segurança ao jogar em cassinos online?

Para garantir a segurança, é importante escolher cassinos licenciados e regulamentados, usar métodos de pagamento seguros como cartões de crédito, carteiras digitais ou criptomoedas, e manter seus dispositivos e softwares atualizados com antivírus e firewalls.

Qual a legalidade dos cassinos online na minha região?

A legalidade dos cassinos online varia conforme o país e a região. Alguns países possuem regulamentações específicas para o jogo online, enquanto outros proíbem ou restringem essa prática. Verifique as leis locais para garantir que está em conformidade.

Responsible Gaming

Responsible Gaming is at the core of the RE SPIN code of ethics. Gambling problems can cause serious harm to you and the people around you. For that reason, ensuring you play responsibly is of utmost importance.

For this reason, we have dedicated tools designed to help players manage their gaming behaviour. Further down, you can find helpful tips on safeguarding against problem gambling, plus details on professional resources.

Personal Limits

RE SPIN promotes various personal gaming limits to help players control their gambling behaviour.

Available to players at all times, our limits include deposit, wagering and loss limits, as well as time-outs that allow players to ‘cool off’ and take a break from gambling, and they can be found under the (Limits) section of your account.

• Time limit: This option allows you to set a time limit on your play. Once you reach this limit, the system will automatically log you out of your account.

• Net loss limit: The Net loss limit helps you stop playing with RE SPIN once your predefined loss limit amount is met, preventing you from placing further wagers with us during the selected period.

• Deposit limit: Deposit limits let you limit the maximum amount you can deposit into your account. Once that ceiling is reached, you’ll no longer be able to deposit until a certain period of time is up.

• Wagering limit: To put a lid on the amount you can bet, you should activate this particular limit type. You may select the maximum wager you can place for a specific space of time.

You can configure the limits on a daily, weekly or monthly basis. This can be done instantly if you want to decrease (make stricter) a limit. If you want to increase (make less strict) a limit, this is subject to a 24-hour cooling-off period.

Self-Exclusion

Our Self-Exclusion Programme is a support tool designed for players who may be experiencing gambling-related issues or those who feel they need a break from gambling. This programme offers a defined period during which players will be prevented from accessing their accounts and gambling services, ensuring a chance to pause, access support resources, and return to play only when ready.

How to Register and Activate Self-Exclusion

To activate self-exclusion, players can follow these steps:

Via Your Account: To activate a time-out or Self-Exclusion, go to the My Account > Limits section of your account. In the account settings, select your preferred definite exclusion period.

Through Customer Support: Contact our Customer Support team via Live Chat for help with activating self-exclusion.

Marketing Restrictions

Marketing and promotional communications will be paused, ensuring no further direct outreach during the exclusion period.

Managing Funds and Withdrawals During Self-Exclusion

Players can still contact Customer Support to withdraw any remaining funds during self-exclusion. This process allows access to balances (subject to verification) while preventing new deposits until the exclusion ends.

Reality Checks

RE SPIN introduced Reality Checks to track your gambling activity during a session. At regular 60-minute intervals, messages appearing on the screen will reveal specific info about your current session, such as the length of time playing and the amount spent/won.

Underage Gambling

Underage gambling can lead to a range of severe consequences, including the potential for developing problem gambling behaviours later in life. To help prevent these risks, we are committed to raising awareness among players, parents, and guardians.

Responsible Gaming Practices

Understanding how games work and debunking myths is the first step towards responsible gambling. Players should also adopt responsible gaming habits:

• Set a budget: Before you start gambling, decide how much money you are willing to spend. Stick to this limit.

• Limit time spent gambling: Set a time limit for your gambling sessions to avoid spending excessive time playing.

• Don’t chase losses: If you lose money, avoid the temptation to try to win it back.

• Treat gambling as entertainment: Remember that gambling should be for fun.

Organisations That Can Help You

If you want more information from organisations that can help you control your gaming behaviour, please check out the links below:

• Gambling Therapy

• Gamblers Anonymous

• GamCare

Gambling Blocking Software

Take control of your online gambling habits by utilising dedicated software solutions like Betblocker (Free) and Gamban (Subscription).

20 Questions

Gamblers Anonymous compiled 20 Questions to help individuals determine whether they may have a gambling problem.